Following two years of collaboration with Northern Health, the Victorian Virtual Emergency Department (VVED), ACADI, Ambulance Victoria, Diabetes Victoria and people living with diabetes, VVED Diabetes is now live across Victoria.

I’m excited to be the endocrinologist overseeing VVED Diabetes, and look forward to working with our expert team of diabetes nurse practitioners to break down barriers to urgent diabetes care.

What is VVED Diabetes?

VVED Diabetes provides people with diabetes, their carers and healthcare professionals access to cost-free, urgent diabetes care 24 hours a day, seven days a week. You will be connected to our clinicians via a video call, and receive medical advice from the comfort of your home.

How do I access the service?

Visit vved.org.au or scan the QR code.
You will need a phone, tablet or computer with a camera to use the service.
Please use one of the four buttons on the home page, depending on the category that best describes you.
Once you complete the registration process, you will be linked directly to a virtual waiting room until it is your turn to be seen by a clinician.

Will I be speaking to a diabetes specialist?

During peak periods, we have specialist diabetes nurse practitioners ready to help. They are experts in diabetes assessment and management and can prescribe medications when appropriate.
We also have a team of emergency physicians, paediatric emergency physicians, general practitioners and nurses available 24 hours a day, seven days a week.

What kind of urgent diabetes care can I get?

In many cases, we will be able to help you virtually, and organise tests or prescriptions close to home.
We can provide sick day management, troubleshoot tech, arrange urgent prescriptions, and give self-care advice.
We will provide a follow-up plan or may ask you to come to an Emergency Department.

When should I call an ambulance?

Please call an ambulance for life-threatening conditions. Examples include low blood sugar where the person appears confused or is not awake enough to eat or drink, OR when your blood ketone levels are 3.0 mmol/L and above.
If you think you have a life-threatening condition, contact Triple Zero (000) urgently.

Are interpreting services available?

Interpreters are available free of charge.
You can request one during the registration process.

Need more info? Grab the information sheet HERE or visit vved.org.au.

VVED Diabetes goes live!