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• Please complete the secure, online New Patient Form (5-10 minutes).

• Please send a referral letter from your GP or other specialist to our rooms. You can upload it when completing the New Patient Form (above) or send it to the team via email. Alternatively, your GP may prefer to send it directly to us.

• Consider writing a list of questions for Ben so you can get the most out of your appointment

• Please bring your referral letter if you haven’t had a chance to send it in prior to your visit

• Your Medicare card & any concession cards

• Any reports, results or medical letters relevant to your appointment

• A list of your current medications including vitamins & other supplements

• If you have recently been admitted to hospital, please bring a copy of your hospital discharge summary

• If you would like to bring a family member or friend, they are always welcome

Address:

841 Rathdowne Street, Carlton North VIC 3054

Parking:

There is ample free 2 hour parking on Richardson Street and surrounding streets.

Accessibility:

There is wheelchair access via the Richardson Street entrance. Press the intercom to gain entry.

Public transport

Bus

• Route 504 - stops immediately out the front entrance

Tram

• Routes 1 and 6 along Lygon St - stop 117 (Richardson St). Walk east along Richardson St for less than 5 minutes

• Route 96 along Nicholson S - stop 20 (Richardson St). Walk west along Richardson St for 5 minutes

Train

• Parliament Station then tram 96

• Flinders St or Melbourne Central then trams 1 or 6

• Clifton Hill Station then bus 504

• Doxy.me is our preferred telemedicine platform. It is simple, secure and does not require you to create an account or download an app.

• For the best experience, ensure you have a functioning camera, microphone, and a stable internet connection.

• Roughly 5 minutes before your appointment, please go to https://doxy.me/drbennash to check in to the virtual waiting room with time to make sure your tech is working.

• Dr Nash will start the call at your appointment time. If delayed, he’ll send you a message using the waiting room chat function.

• Initial appointments are typically 30-45 minutes.

• Follow up appointments are typically 15-20 minutes.

• We are mindful that your time is valuable and aim to avoid keeping you waiting. Occasionally, another patient may require a little extra time spent on them, causing an unexpected delay beyond our control. Where possible, we will advise you if Dr Nash is running late.

• Payment is taken on the day of your appointment.

• If you have a valid referral & Medicare card, you will be eligible for a Medicare rebate of a portion of the fee.

• After your appointment, we will process your Medicare rebate on your behalf. You will receive your rebate in your nominated bank account (with Medicare) within 1-2 business days.

• To see a detailed breakdown of our fees, please visit our Appointment Fees page.